FAQ

HOW LONG WILL IT TAKE TO REPAIR MY COMPUTER?

We fix your system through the internet. While we are fixing it you will not be 

able to use it but you are welcome to watch and average repair only takes about a hour. 

HOW DO I KNOW IF MY COMPUTER IS INFECTED WITH A VIRUS?

There are multiple indicators that your computer has been infected by a virus or malicious program

Speed and  performance of computer has decreased dramatically

Pop ups on your screen trying to get you to call a phone number or sell you something (spyware)

Inbox filled up with spam emails

Spam emails being sent out to my contacts

Unable to open some programs

Unable to browse the internet

Unknown programs appear on the desktop ,etc.

 

HOW MUCH WILL IT COST TO REPAIR MY COMPUTER?

If it is just a one time repair your asking us to do we will charge by the hour at $125 a hour but if  you are on one of our monthly plans that is all you will be charged. With a new plan we ask for for at least 6 months commitment with us to help cover our cost.

HOW SAFE AND SECURE IS THIS?

 Once the connection has been established we take over your computer while you go on your normal day. the connection is encrypted using a 128-bit key; The same high level of security used when transmitting sensitive information online when using online banking or purchasing from reputable retailer. In addition to this you are in complete control of the session and can take over the keyboard and mouse, You could end the session if you wish at any time. Our main goal is to find the malfunction on your computer and take care of it , we do not delete anything (unless is a malicious or junk files) without the users authorization.

WILL I LOSE ANY OF MY DOCUMENTS, PICTURES OR OTHER DATA WHEN YOU REPAIR MY COMPUTER?

No you will not, your privacy and protecting is our highest priority.

 

I NEED TO BUY A NEW COMPUTER?

Just let us know what you are looking to get and we would be happy to set you up with the right system that would fit your needs.

 

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